Frequently Asked Questions (FAQ) - Whispering Homes

Orders

After the payment process is successful, you will receive an authorized thank you confirmation message via SMS and E-Mail on your registered mobile and email ID.

Yes, we take orders over the phone. We also have an ‘Order on Whatsapp’ feature, where you can easily place orders on Whatsapp.

Unfortunately, you won't be able to order products marked as 'out of stock.' However, adding them to your wishlist is a great alternative. You can also opt-in for "Notify me" to stay informed about their availability.

To conveniently monitor your order, simply visit the 'Track Order' section within the 'My Account' area on the homepage of our website. Once there, you'll be directed to a new page where you can input your order ID and view all the status details.

While we're eager to have our products in your home, there are times when certain items may be unavailable due to high demand or being sold out. In such cases, we may need to cancel your order and will promptly notify you of any changes.

Absolutely, we're committed to meeting your needs and are happy to explore custom options with our production team. To discuss your custom piece, please reach out to us at contact@whisperinghomes.com or give us a call at +91-8695600000. Be sure to include your custom request and product details in your message or call. We look forward to assisting you!

If your order hasn't arrived yet, tracking its status is simple. Just head to the 'My Account' tab on the upper right corner of the website and select the 'Track Order' option. Enter your order ID, which you received when you placed the order and you'll quickly see the details of your order status.

If you've added a product to your wishlist that was previously out of stock, we'll notify you of its availability through a message sent to your registered mobile number or email.

Before diving into shopping with Whispering Homes, it's essential to register on our website and set up your personal account. This unlocks a personalized shopping journey, featuring quick searches and tailored recommendations based on your searches and wishlists. Plus, you'll have the convenience of tracking your orders and the ability to review and rate your purchases.

Returns

You can cancel your placed order within 24 hours of making it. Reach out to our customer care team at +91-8695600000 or email us at contact@whisperinghomes.com with your order details to initiate the cancellation process.

Unfortunately, you can't place your desired product in the wishlist on hold for purchase at a later date. The wishlist serves as a convenient way to keep track of products you like, but purchases can only be made based on product availability. So, you can only buy a product if it's still in stock.

To initiate a return, kindly reach out to our customer service team via email at our designated email address to obtain a Return Merchandise Authorization (RMA) number. Once you've received the RMA number, securely package the item in its original packaging and include your proof of purchase. Please keep in mind that you'll be responsible for covering all return shipping charges. For added security, we recommend using a trackable shipping method when mailing your return.

To request a return, you must initiate the appeal within 5 days from the delivery date; otherwise, returns will not be accepted. The item(s) from the order must be unused, with intact tags and packaging.

Payments

At whisperinghomes.com, all credit card and debit card payments are securely processed through trusted payment gateways such as Razorpay. We do not retain or capture any credit card or net banking details. For added security, banks utilize the 3D secure password service during online transactions, offering an extra layer of protection through identity verification.

In the event of an unsuccessful order, rest assured that any deducted amount will be promptly refunded to your bank account within seven business days.

Shipping charges are determined and presented for your order during the checkout process before payment. These charges vary based on the total value of the order placed. Additionally, we provide free shipping for orders above Rs. 10,000/-

For exchange or return cases, there will be no shipping charges. Whispering Homes will facilitate a reverse pick-up for any product that is incorrectly delivered or found to be defective or damaged within 5 days of purchase. Please note that this policy excludes dried flowers, pampas, and grasses.

Information and policy

Whispering Homes securely stores only the information provided by you during registration and account creation. While conversations and interactions, including website comments, are stored, sensitive details like credit/debit card or online bank account information are not retained in our database. We prioritize your security by ensuring that such sensitive data is solely entered by you on the payment gateways. Rest assured, your information remains 100% secure as we do not store these details.

Recognizing the significance of safeguarding our customers' personal information, we have developed a Privacy Policy to ensure adequate protection of your data. This policy regulates your visit and usage of our website. By consenting to the use of personal information—limited to what you provide during registration—by Whispering Homes in line with the terms and objectives outlined in the Privacy Policy, you acknowledge that it may be subject to periodic amendments at the sole discretion of Whispering Homes.

As per the return policy, items must be returned within 5 days of purchase. All returned items must be in new and unused condition, with all original tags and labels attached.

Once the return order reaches the warehouse, the refund process will commence within 48 hours.

Packaging and Delivery

All our products undergo meticulous packaging at our warehouses. We prioritize safety by securely wrapping them with high-quality bubble sheets and styrofoam to minimize the risk of breakage and damage during transit. The outer packaging is waterproof and handled with utmost care to ensure the safe and secure delivery of the product. Specifically, dried flowers, pampas, and grasses are bundled carefully to prevent the breakage of delicate stems and petals. However, it's important to note that due to humidity and shipping conditions, some fallout of petals and plumes may occur, for which Whispering Homes does not assume responsibility.

If you notice that the packaging of the product is already opened or appears damaged upon delivery, we recommend that you do not accept it. Instead, please reach out to our customer care team at +91-8695600000 immediately. We will endeavor to provide a replacement according to your preferences and availability of the product.

If you're not available at the delivery location, our shipping partner will attempt to contact you via phone before delivering the product. If you miss the call, they'll leave the product at a nearby location of your choice. However, if you fail to respond, the delivery person will retrieve the product and make three additional delivery attempts in the following days. If the product is still not received, it will be returned to us. In such cases, the order will be considered cancelled, and the amount will be refunded in the form of Store Credits to your whisperinghomes.com account.

Collaborations

We're excited to explore collaboration opportunities and share our commitment to excellence in both online and offline media channels.

If you're a photographer, journalist, educator, fashion writer, home decoration influencer, or advocate for sustainable living, we invite you to reach out to us at contact@whisperinghomes.com with your collaboration ideas.

We're also keen on partnering with like-minded individuals and organizations to promote conscious consumption and foster engagement in sustainable lifestyles through workshops, campaigns, and social events. Let's join forces to make a positive impact together!

Help

If you encounter any queries or difficulties, feel free to reach out to our 24/7 helpline customer care at +91-8695600000, or you can email us at contact@whisperinghomes.com.

We're here to assist you and ensure your experience on our website is seamless and rewarding.