Return Policy

• You can request a return for any reason, but a 15% restocking fee (based on the product's MRP) will apply.
• You must report a return within 48 hours of delivery.
• Return shipping charges are to be borne by the customer.
• If you choose store credits, only the return shipping charges will be deducted (no restocking fee).
• Products must be returned in their original packaging with all accessories like price tags, barcodes, labels, manuals, warranty cards, and invoices.
• Refunds or store credits will only be issued after the product is received at our warehouse and passes a quality check.
• If you wish to cancel the order after it has been dispatched, a refund will only be processed once we receive the product back in our warehouse, as per our policy.
• Refunds are processed within 5–7 working days once the product is approved.

Replacement & Exchange Policy

• If you receive a damaged, defective, or incorrect product, contact us at [email protected] or call +91 86956-00000 within 24 hours of delivery.
• No refunds or exchanges for Dried flowers & Grass category.
• Provide a proper unboxing video showing the product from cutting the tape of the box, including any visible damage or defect.
• Products must be unused and returned in their original packaging.
• If the product is damaged, we will replace the item or repair it as needed.
• We will arrange a pickup for returns. If not possible, you must send the product via a reliable courier within one day of our confirmation.
• We will reimburse courier charges as determined by our logistics team.
• Ensure the return is securely packaged to avoid further damage during transit.

Important Notes

• All returns and replacements are subject to a 48-hour return policy.
• Microscopic defects not visible after installation will not qualify for replacement.

Cancellation Policy

• Orders cannot be canceled once confirmed.
• Modifications can be made within 24 hours of placing the order, provided it hasn’t been shipped. The new product must have the same or higher value.
• To modify an order, contact us at +91-86956-00000 or email [email protected].

Terms & Conditions

• Bulbs are not included with any light fixtures and must be purchased separately.
• Report any damages within 24 hours of delivery.
• Please note that Clearance sale products are not eligible for return or refund.
• Damage caused by sea breeze, harsh chemicals, or water exposure is not covered under warranty.
• Clean products with a dry microfiber cloth only.

For any assistance or queries, feel free to contact our customer support team at +91-86956-00000