Governing Law and Jurisdiction
Information We Collect
We are committed to transparency when it comes to your personal information. Whenever we request personal details from you, we will communicate the purpose for which this information is required. If you reach out to us directly, we may gather additional information, including your name, email address, phone number, the content of your message, and any attachments you choose to send. Moreover, when you decide to register for an account with us, we will request your contact information, which may encompass your name, company name, physical address, email address, and telephone number. Your privacy and the security of your data are of utmost importance to us.
How We Use Your Information
We use the information we collect in various ways, including:
- Improvise, personalize and grow our website
- Understand and analyze how you use our website
- To process your transactions quickly
- To improve our customer service
- To Send you periodic emails
- Find and prevent fraud
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
How do we safeguard your information
We don't use vulnerability scans or follow PCI standards because we offer articles and information, not products or services that require credit card details. We do, however, conduct regular checks for malware. Your personal data is stored securely, accessible only to a limited number of individuals with special access rights, who are bound to confidentiality. Furthermore, any sensitive or credit information you provide is encrypted using Secure Socket Layer (SSL) technology. When you make an order, we employ various security measures to ensure the safety of your personal information. All transactions are handled by a secure gateway provider and are not stored or processed on our servers.
Whispering Homes follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is to analyze trends, administer the site, track users' movement on the website, and gather demographic information.
Like any other website, Whispering Homes uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. For more general information on cookies, please read "What Are Cookies" from Cookie Consent.
Advertising Partners Privacy Policies
Third Party Privacy Policies
Billing & Payment
All prices are inclusive of applicable taxes.
GST (Goods & Services Tax) has already been applied to the price of the goods as displayed on the website.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Return & Refund Policy.
We support the following payment options:
- All major Debit & Credit Cards (including international cards) like Visa, Mastercard, American Express
COD Order processing :
- Token Amount: For orders exceeding ₹15,000, we may request a nominal token amount. This amount will be deducted from the total order value upon completion of the purchase.
- Cancellation: Once the token amount has been paid, the order is considered confirmed. Cancellation requests made after payment of the token amount may not be eligible for a full refund. Please review our cancellation policy for more details.
- Communication: Our customer service team will reach out to you regarding the token amount, providing clear instructions and assistance throughout the process. We are here to address any questions or concerns you may have.
For orders with a total value below 10,000 Indian Rupees, there will be a shipping charge of INR 200. However, if your order exceeds 10,000 Indian Rupees, the shipping will be provided at no cost to you.
Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery.
We ship our products across India. The delivery times are subject to location, distance and our logistics partners. We share the approximate number of days required for delivery. We are not liable for any delays in delivery by the courier company. We also extend the best support possible to ensure that the products reach our customers as soon as possible.
Refunds And Cancellation Policy
- All returns must be reported within 48 Hours of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
- Our products are high-quality and designed to impress however If you're not satisfied with your purchase kindly return it within 48 hours in original condition, unused packaging with an unboxing video.
- Our replacement policy requires an unboxing video within 48 hours of receiving the package for any potential damage to file a replacement claim.
- The orders can’t be cancelled after 6 hours of placing the order since we already start processing the orders. Package once packed & shipped, will be treated as a return order if cancelled. In that case, Whispering Homes reserves full rights to charge two-way shipping cost.
- In case a COD shipped order is cancelled or not accepted after it has been shipped, Whispering Homes will reserve the right to deny any future orders.
- All return requests will have to get approved before processing. If a request is found eligible, reward points will be credited to your respective Whispering Homes account alternatively please refer to point no 8 for refund in original payment source.
- Return Shipping Charges: The Customers are responsible for the expenses associated with returning the item which will be as per actual borne by us from our delivery partner.
- Refund in Store Credit: We provide the option of store credits when exchanging items / returning items. In this scenario, only return charges will be applicable. The store credits are available instantly once we receive the items and can be used for any future purchases.
- Refund in Original Source of Payment: If you choose to receive a refund through your initial payment method, a 10% deduction will be applied to the product value to account for processing fees along with return shipping charges. The refund process will take around 5-7 business days in processing post receving the product back in our warehouse.
- No refunds or exchanges for Dried flowers & Grass category.
- Products sold during promotional sales and Made to order products are not eligible for return or refund. Please contact Customer Care at 8695600000 for any queries or to initiate a return process.
- Please contact our WhatsApp Support team on +91 8695600000 or email at firstname.lastname@example.org.