Policy
Warranty & Product Care
This policy explains the warranty coverage on Whispering Homes products, how to make a claim, and how to care for your lighting and décor pieces.
About this policy
This policy explains the support available after you receive your order, including our warranty coverage, claim process, and recommended product care.
It applies to purchases made directly through the Whispering Homes website unless otherwise stated.
Questions relating to cancellations, returns, exchanges, or refunds are covered by our Return & Refund Policy.
Questions relating to delivery are covered by our Shipping Policy.
What does the warranty cover?
Whispering Homes warrants every product against defects in materials and workmanship arising from manufacturing. Examples include:
- Faulty electrical components in lighting
- Structural joint failures in metal or brass fittings
- Manufacturing defects affecting the integrity of the piece
- Finish or wiring defects present at the time of delivery.
Where a covered defect arises during the warranty period, Whispering Homes will determine the appropriate remedy, which may include repair or replacement at no cost to you.
How long is the warranty?
| Coverage | Warranty Period |
|---|---|
| All Whispering Homes products | 12 months from delivery |
What's Not Covered
The warranty for Whispering Homes lights and décor excludes coverage for:
- Normal wear and tear
- Misuse, abuse, unauthorized alterations or modifications
- Accidental damage
- Exposure to extreme environmental conditions, including sea breeze, harsh chemicals, or water
- Improper installation;
- Specific components such as light bulbs or batteries
- Products used in commercial settings
- Dried botanicals, pampas, and grasses, which are excluded from warranty given their delicate, perishable nature.
How to Make a Warranty Claim
- Email customersupport@whisperinghomes.com or call/WhatsApp +91-86956-00000 with your order number and a description or photo of the issue.
- Our team verifies the defect and confirms eligibility.
- Approved claims are resolved via repair, a replacement part, or a product replacement, depending on the issue.
Defects that are only visible after installation do not qualify for replacement under this policy.
Product Care Guidelines
Lighting: Switch off and unplug before cleaning. Dust regularly with a soft, dry microfiber cloth and avoid wet wiping electrical parts. Use only the recommended bulb wattage from the product manual.
Brass & Metal Décor: Wipe with a dry, soft cloth to prevent tarnishing. Avoid harsh chemical cleaners and prolonged moisture exposure.
Ceramic & Glass Décor: Clean with a soft, damp cloth and mild soap. Avoid abrasive scrubbing that could chip the surface.
Dried Botanicals: Keep away from direct sunlight and humidity to preserve colour and shape. Dust gently with a soft brush — never with water.
As a general rule, clean all products with a dry microfiber cloth only.
Can this policy change?
Yes. Whispering Homes reserves the right to modify or enforce this policy at any time, without prior notice.
Need to make a claim?
Our team replies quickly.
Call or WhatsApp +91-86956-00000or email customersupport@whisperinghomes.com