Refund policy
About this policy
This policy explains when you can return a product, how refunds and store credit work, and what to expect from replacements, exchanges, and cancellations.
It applies to purchases made directly through the Whispering Homes website unless otherwise stated.
Questions relating to product warranty, repairs, and care are covered by our Warranty & Product Care Policy.
Questions relating to delivery timelines and charges are covered by our Shipping Policy.
Can I return a piece if I just change my mind?
Yes, you can request a return for any reason, as long as the product is not in a non-returnable category (see below). To be eligible:
- the return must be requested within 48 hours of delivery, as per the courier's delivery record;
- a 15% restocking fee applies, calculated on the price you paid for the product; and
- return shipping is arranged and paid for by the customer.
If you choose store credit instead of a refund to your original payment method, the restocking fee is waived. Only the return shipping cost is your responsibility.
How do I request a return?
Email customersupport@whisperinghomes.com or call +91-86956-00000 within 48 hours of delivery with your order number and the item you want to return. Our team will confirm eligibility and share the return address. Please do not send a product back before your return is approved.
What condition does the product need to be in?
The product must be returned unused and in its original packaging, along with:
- price tags;
- barcodes and labels;
- the product manual;
- the warranty card; and
- your original invoice.
This applies whether you're returning a full-price or a sale item. Products returned used, damaged, or incomplete may be refused or may have their refund reduced.
What products can't be returned?
The following categories are not eligible for a change-of-mind return, refund, or exchange:
| Category | Return Eligible? |
|---|---|
| Crystal Chandeliers | No |
| Dried Flowers, Dried Grasses & other dried botanicals | No |
| Ceramic products | No |
| Terracotta products | No |
| Clearance Sale items | No |
| Open Box products | No |
| All other products | Yes |
Non-returnable products are still covered if they arrive damaged, defective, or incorrect. See the next section.
Something's wrong with my piece. What now?
If your piece arrives damaged, defective, or incorrect, contact us within 24 hours of delivery to start a replacement or repair request. You'll need to:
- email customersupport@whisperinghomes.com or call +91-86956-00000;
- share an unboxing video, recorded from cutting the tape of the box, clearly showing the issue; and
- keep the product unused and in its original packaging.
Where the issue is confirmed, we will arrange a free pickup wherever possible and either repair or replace the item at no cost to you. No restocking fee or return shipping charge applies in these cases.
Are microscopic defects covered?
No. Defects that are only visible after installation do not qualify for replacement.
When will I get my refund?
Refunds are processed within 5–7 working days once your returned product reaches our warehouse and passes a quality check. Refunds go to your original payment method, unless you choose store credit.
Can I cancel or modify my order?
| Request | Window | What you get |
|---|---|---|
| Cancellation | Within 24 hours of ordering, and before dispatch | Store credit only |
| Modification | Within 24 hours of ordering, and before dispatch | Address / variant change |
| After 24 hours or once dispatched | — | Order cannot be cancelled |
Once your order is delivered, you can request a return under the conditions in this policy. To cancel or modify an order, contact +91-86956-00000 or customersupport@whisperinghomes.com.
How long is store credit valid for?
Store credit is valid for 364 days from the date of issuance. Any unused balance automatically expires after this period and cannot be redeemed or refunded.
Is there anything different about Cash on Delivery orders?
Yes. A 10% advance token payment is required to process every Cash on Delivery order. If you have multiple cancelled or RTO (Return to Origin) orders on record, future orders will be accepted on a prepaid basis or with a token amount only, and COD will not be available.
Can Whispering Homes cancel my order?
Yes, at our sole discretion. If this happens, you will be notified, and any applicable refund will be processed as per this policy.
What if this policy is misused?
If we determine that this policy is being misused, for example through repeated returns, cancellations, refusal of orders, or excessive refund requests, Whispering Homes reserves the right to take appropriate action, including declining future orders.
Can this policy change?
Yes. Whispering Homes may update this policy from time to time. The version published on our website at the time of your order applies to that order.
Still need help?
Email customersupport@whisperinghomes.com or call +91-86956-00000. If your concern is not resolved, you can contact our Grievance Officer, whose details are listed in our Legal Notice.