What happens after I place an order?

Once your order is placed, it is processed within 1–2 working days. After dispatch, you will receive a tracking ID via email or SMS. Delivery typically takes 4–10 working days, depending on your location.

Can I place an order over the phone?

Yes, you can place an order by contacting our customer support team at +91-75279-00000. Our team will assist you with the process.

What if a product is out of stock?

If a product is out of stock, it will not be available for purchase on the website. You may check back later for availability.

How can I track my order?

Head to My Account → Track Order on whisperinghomes.com and enter your order ID to see your order status. If you prefer, contact our customer support team with your order number and we can look it up for you.

What if my order is canceled?

Whispering Homes reserves the right to cancel any order. If your order is canceled, you will be notified, and any applicable refund will be processed as per our refund policy.

Can I request a custom piece?

Currently, customisations are not guaranteed. You can contact our support team to check availability for specific requests.

How do I check the status of my order?

You can check your order status using the tracking details shared after dispatch or by contacting our customer support team.

Will I be notified if a product in my wishlist is back in stock?

At the moment, automatic notifications for wishlist restocks are not available. We recommend checking the website periodically.

Do I need to register before shopping?

No, you can place an order as a guest. However, creating an account helps you manage orders more easily.

What is the cancellation policy?

Once an order is confirmed, it cannot be cancelled. If a cancellation request is made within 24 hours, only store credit will be provided. Modifications are also allowed within this timeframe.

Can I hold a product in my wishlist for later purchase?

Wishlist items are not reserved. Availability is subject to stock at the time of purchase.

How do I start a return?

To initiate a return, contact us within 48 hours of delivery via: 📧 customersupport@whisperinghomes.com 📞 +91-75279-00000 Our team will guide you through the process.

What is the return timeframe?

Return requests must be raised within 48 hours of delivery. Requests made after this period will not be accepted.

How are payments processed?

Payments are securely processed through trusted payment partners. We do not store your card or payment details.

What happens if my order is unsuccessful?

If a payment is unsuccessful but money has been deducted, please allow the bank/payment gateway to process the reversal. If the amount is not returned within the applicable processing period, contact our customer support team with the transaction details so we can help follow it up.

How are shipping charges determined?

Shipping charges (if applicable) are calculated at checkout based on your delivery location and order value.

What is the policy for exchanges or returns?

Returns are accepted within 48 hours, subject to conditions. A 15% restocking fee applies unless you opt for store credit. Return shipping charges are borne by the customer.

How is my personal information stored?

We collect basic details such as name, contact information, and address to process orders. Your data is securely handled and not misused.

What is the Privacy Policy?

Your information is used only for order processing, support, and improving services. Payment data is handled securely by third-party providers.

What is the return condition for items?

Products must be unused, in original packaging, and returned with all tags, labels, invoices, and accessories.

How is the refund process initiated?

Refunds are initiated after the returned product is received and passes a quality check. Approved refunds are processed within 5–7 working days.

How are products packaged for delivery?

All products are securely packaged to prevent damage during transit, using protective materials and sturdy boxes.

What should I do if my product packaging is damaged?

Report the issue within 24 hours of delivery and provide an unboxing video as proof for further assistance.

What happens if I am not available when delivery is attempted?

Courier partners will attempt delivery multiple times. If unsuccessful, the order may be returned to our warehouse, and reshipping charges will apply.

How can I collaborate with Whispering Homes?

You can reach out to us at customersupport@whisperinghomes.com with your proposal, and our team will review it.

Do you work with influencers or content creators?

Yes, we collaborate with influencers and creators. Please share your profile and proposal via email.

Can brands or businesses partner with Whispering Homes?

We are open to partnerships with brands and businesses. Contact us with details for consideration.

Do you offer bulk or corporate collaborations?

Yes, we support bulk orders and corporate collaborations. Please contact our team for customised assistance.

How can I get help if I have queries?

You can contact our customer support team: 📞 +91-75279-00000 📧 customersupport@whisperinghomes.com

What are your customer support hours?

Our support team is available during standard business hours. Please contact us via phone or email for assistance.

How quickly can I expect a response?

We aim to respond to all queries within 24–48 working hours.

Can I get a GST invoice for my order?

Yes — if you need a GST invoice, please provide your business billing details and valid GSTIN when placing the order or contact our customer support team with your order number. This is especially useful for architects, interior designers, and business purchases.

Do you accept bulk or business orders?

Yes — for bulk, project, hospitality, office, or other business requirements, please contact our team with the products, quantities, delivery location, and required timeline. We'll guide you on availability, pricing, and the next steps for your order. Call or WhatsApp +91-75279-00000 or email customersupport@whisperinghomes.com.

How does Cash on Delivery (COD) work?

COD is available on eligible orders. A 10% advance token payment is required to confirm a COD order, and the remaining amount is payable at delivery. If you are unsure whether COD is available for your order, please contact our support team before placing it.

What if my order confirmation email never arrived?

First, please check your spam, junk, and promotions folders. If you still can't find the confirmation email after your payment was successful, contact our customer service team with your name, phone number, and order/payment details so we can verify the order and resend the confirmation. Call or WhatsApp +91-75279-00000 or email customersupport@whisperinghomes.com.

Do your lighting products have BIS, ISI, or other certifications?

Certification can vary by lighting product and model. Please check the individual product page or contact our team for the applicable BIS/ISI or other certification details before purchasing if certification is important for your project.

Do lighting fixtures come with bulbs?

Bulb inclusion can vary by lighting product. Please check the individual product page for the exact bulb inclusion, bulb type, holder, and compatible wattage before ordering. If the listing does not make this clear, contact our customer support team and we'll confirm it for you.

What should I know about assembling products that arrive in parts?

Some products are shipped in parts and require assembly. Please follow the product's assembly instructions carefully and avoid forcing, bending, or over-tightening components, as incorrect assembly can damage the product. If an installation or assembly video is available on the product page, we recommend watching it before starting. For electrical installation, use a qualified electrician.

How can I redeem my store credit?

To use store credit, sign in to the account associated with the order and proceed to checkout. At the payment/checkout step, apply your available store credit to the order total and pay any remaining balance using an available payment method. If your credit is not showing or you need help applying it, contact our customer support team with the order or store-credit details.

What are your customer support timings?

Our support team is available during standard business hours. Please contact us via phone, WhatsApp, or email for the most accurate current support hours. If your issue is urgent — especially a delivery, damage, or return issue — please contact us as soon as possible because some requests have short reporting windows.