What happens after I place an order?

Once your order is placed, it is processed within 1–2 working days. After dispatch, you will receive a tracking ID via email or SMS. Delivery typically takes 4–10 working days, depending on your location.

Can I place an order over the phone?

Yes, you can place an order by contacting our customer support team at +91-75279-00000. Our team will assist you with the process.

What if a product is out of stock?

If a product is out of stock, it will not be available for purchase on the website. You may check back later for availability.

How can I track my order?

Once your order is shipped, a tracking ID will be shared with you. You can use it to track your order through the courier partner's website.

What if my order is canceled?

Whispering Homes reserves the right to cancel any order. If your order is canceled, you will be notified, and any applicable refund will be processed as per our refund policy.

Can I request a custom piece?

Currently, customisations are not guaranteed. You can contact our support team to check availability for specific requests.

How do I check the status of my order?

You can check your order status using the tracking details shared after dispatch or by contacting our customer support team.

Will I be notified if a product in my wishlist is back in stock?

At the moment, automatic notifications for wishlist restocks are not available. We recommend checking the website periodically.

Do I need to register before shopping?

No, you can place an order as a guest. However, creating an account helps you manage orders more easily.

What is the cancellation policy?

Once an order is confirmed, it cannot be cancelled. If a cancellation request is made within 24 hours, only store credit will be provided. Modifications are also allowed within this timeframe.

Can I hold a product in my wishlist for later purchase?

Wishlist items are not reserved. Availability is subject to stock at the time of purchase.

How do I start a return?

To initiate a return, contact us within 48 hours of delivery via email at customersupport@whisperinghomes.com or phone at +91-75279-00000. Our team will guide you through the process.

What is the return timeframe?

Return requests must be raised within 48 hours of delivery. Requests made after this period will not be accepted.

How are payments processed?

Payments are securely processed through trusted payment partners. We do not store your card or payment details.

What happens if my order is unsuccessful?

If your payment fails or the order is unsuccessful, the amount (if deducted) will be refunded automatically as per your bank's processing time.

How are shipping charges determined?

Shipping charges (if applicable) are calculated at checkout based on your delivery location and order value.

What is the policy for exchanges or returns?

Returns are accepted within 48 hours, subject to conditions. A 15% restocking fee applies unless you opt for store credit. Return shipping charges are borne by the customer.

How is my personal information stored?

We collect basic details such as name, contact information, and address to process orders. Your data is securely handled and not misused.

What is the Privacy Policy?

Your information is used only for order processing, support, and improving services. Payment data is handled securely by third-party providers.

What is the return condition for items?

Products must be unused, in original packaging, and returned with all tags, labels, invoices, and accessories.

How is the refund process initiated?

Refunds are initiated after the returned product is received and passes a quality check. Approved refunds are processed within 5–7 working days.

How are products packaged for delivery?

All products are securely packaged to prevent damage during transit, using protective materials and sturdy boxes.

What should I do if my product packaging is damaged?

Report the issue within 24 hours of delivery and provide an unboxing video as proof for further assistance.

What if I'm not available at the delivery location?

Courier partners will attempt delivery multiple times. If unsuccessful, the order may be returned to our warehouse, and reshipping charges will apply.

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